Thank you for shopping at HIERII. We want you to be delighted with your purchase, and we understand that sometimes returns are necessary. Please review our Return Policy below:

1. Returns and Exchanges

• We accept returns and exchanges within  14 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition as received. It must also be in the original packaging.

2. Return Process

• To initiate a return or exchange, please contact our customer service team within the specified return period. Provide your order number, the item you wish to return, and the reason for the return.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

4. Exchanges

• If you need to exchange an item for a different size or color, please contact our customer service team. We will do our best to assist you with the exchange process.

5. Non-Returnable Items

• Certain items are non-returnable, including gift cards, downloadable software products, and personalized items.

6. Shipping Costs

• Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the return is due to an error on our part.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary.

8. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

9. Contact Information

• If you have any questions or concerns about our Return Policy, please contact us.