Shipping Policy

Thank you for shopping at HIERII. Please review our Shipping Policy below to understand how we process and deliver your orders:

1. Order Processing Time

• Orders are typically processed within  2-3 business days after payment confirmation. This processing time may vary during peak seasons.

2. Shipping Methods and Times

• We offer standard shipping, and expedited shipping options are available at checkout. Shipping times vary depending on your location and the shipping method chosen. Please refer to the estimated delivery times provided during the checkout process.

3. Shipping Rates

• Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before finalizing your purchase.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.

5. International Shipping

• We offer international shipping. International shipping times and costs vary based on the destination and shipping method selected during checkout. Please note that customs duties and taxes may apply and are the responsibility of the customer.

6. Shipping Restrictions

• Some items may be subject to shipping restrictions due to size, weight, or international regulations. If your order is affected by any shipping restrictions, our customer service team will contact you to discuss available options.

7. Address Accuracy

• It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process to avoid any delays or issues with your order.

8. Lost or Stolen Packages

• HIERII is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier and our customer service team to assist in resolving the issue.

9. Contact Information

• If you have any questions or concerns about our Shipping Policy, please contact us.